Help & Information

General Enquires


Please fill out the short form below for general enquires and we will reply as soon as we can.
If you have a question you might find the answer in our ‘Frequently Asked Questions’ page.




Marina Vape UK Ltd

TA Marina Vape Europe
Kemp House, 160 City Road, London, EC1C 2NX


Switchboard: (0)203 705 0151


Marketing

T: +44 (0) 203 705 0164
E: eumarketing@marinavape.com


Sales

T: +44 (0) 203 705 1052
E: eusales@marinavape.com

FAQ’s


What exactly is an electronic cigarette?

Unlike a traditional cigarettes the electronic cigarette doesn’t burn anything therefore produces no carbon monoxide, tar or any of the harmful chemicals produced and associated with smoking cigarettes. The electronic cigarette does look and feel like a “normal” cigarette however it works very differently.

The three parts of an electronic cigarette: A battery which may be charged up as required, a tank or pod which contains the e liquid and the atomizer (can also be referred to as atomiser or clearomizer or clearomiser) which is made up of a heater coil and has a wick (wickless versions are also available). The battery powers the atomizer which heats the e-liquid and turns it into a vapour for consumers to inhale and enjoy.


Why choose an e-cigarette over traditional cigarettes?

There are a number of great health reasons to change over to vaping. Firstly, it is much easier to monitor and lower your nicotine level with an e-cigarette and you don’t inhale or exhale carbon monoxide, tar or any of the other harmful chemicals associated with tobacco cigarette. For these reasons vaping is considered the healthier alternative to smoking.

Secondly e-cigarettes may be enjoyed with a wide variety of flavours and the ability to mix flavours to suit your mood makes this type of vaping a more personal one as it may be altered to fit your personal tastes.

While E-cigarettes are not designed, nor should they be advertised as being produced to help people quit smoking altogether it is true that many who choose to try e-liquids and e-cigarettes often choose not to go back to tobacco products. With significantly less nicotine in e-liquids the presumption is that quitting smoking for vapers may be easier than for cigarette smokers.


Can I use e-cigarettes to cut down on the nicotine I currently inhale?

E-cigarettes are not designed to help people quit smoking however they are handy in that you may more closely monitor how much nicotine you use and may switch down through the strengths.


What exactly is e liquid?

E liquid is the flavoured product that is heated and inhaled by the vaper using an electronic cigarette. Most e-liquids are very similar ingredients wise although there are a wide number of different flavours available. E-Liquids are made up from flavourings, nicotine (optional) and Propylene Glycol(PG) and Vegetable Glycerin (VG)


What is the best flavour?

We have over 60 flavours available and which is best depends entirely on your preference. There are 9 key brands to choose from available in different formats (Freebase, Salt Nic, Concentrates and CBD) all you have to do is narrow down which of the different flavour profiles you fancy trying first. Please note that not all of our ranges are available in each country. Please check first before purchasing.


What does vaping feel like?

Vaping is much like smoking a traditional cigarette in that you mimic the same actions and still inhale and exhale. You don’t lose that “hit” at the back of your throat when you change to e-cigs so in many ways they are very similar. The big difference is in the amount of flavour choices you have when you opt for e-cigarettes over regular ones. You also have the option to not have nicotine.


How long does e liquid last?

When stored in a cool and dark place e-liquids have an expected shelf life of around two years before the quality of the liquid starts to diminish.


How do I choose which strength to buy?

E liquids come in different strengths dependant on how much nicotine they contain.

Zero strength nicotine level – 0mg
Low strength nicotine level – 6-11mg
Medium Strength nicotine level – 12-17mg
High strength nicotine level – 18-36mg

When choosing consider your current smoking habits and how much nicotine you are used to. Choose the lowest level to suit your needs as more nicotine than you are used to will leave you feel dizzy, lightheaded and generally unwell, the same as it would with traditional cigarettes if you swap between lights and a stronger brand containing more nicotine etc.


Is e liquid safe to use?

E-Liquid should be kept out of the reach of children, should not be ingested or tipped into the mouth and should be handled carefully. If used according to instructions, there is no reason to believe that e-liquids are not safe.

Privacy Policy


SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

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SECTION 2 - CONSENT 

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at eusales@marinavape.com or mailing us at:

Marina UK Limited T/A Marina Vape Europe
79 College Road,
Harrow,
Greater London,
HA1 1BD

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SECTION 3 - DISCLOSURE 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

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SECTION 4 - SHOPIFY 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify applications. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

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SECTION 5 - THIRD-PARTY SERVICES 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Germany and your transaction is processed by a payment gateway located in the United Kingdom, then your personal information used in completing that transaction may be subject to disclosure under United Kingdom legislation. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

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SECTION 6 - SECURITY 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

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SECTION 7 - COOKIES 

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

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SECTION 8 - AGE OF CONSENT 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

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SECTION 9 - CHANGES TO THIS PRIVACY POLICY 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

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Cookies Policy

Last updated: 30/9/2019


Marina Vape UK Limited T/A Marina Vape Europe ("us", "we", or "our") uses cookies on www.marinavapeeu.com (the "Service"). By using the Service, you consent to the use of cookies.


Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.



What are cookies 

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies.

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How Marina Vape Europe uses cookies 

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

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Third-party cookies 

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, and so on.

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What are your choices regarding cookies 

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

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Where can your find more information about cookies 

You can learn more about cookies and the following third-party websites:

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